This guarantee applies in addition to the conditions and guarantees implied by that legislation.. Warranty: 2 years on product from date of invoice. - To third party applications used on- or with your products. Keep track of your product warranty coverage, Qualify for cash-back, gifts and special offers, Philips values and respects your privacy. Australia ... Home. Where a repair is not possible or not commercially viable, Philips may replace the product with a new or refurbished product of similar functionality. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average of 3 burning hours per day. Please try again later. - If the defect is the result of excessive use outside the intended purpose, e.g. Why Buy Philips Hue LED Lights and Globes? New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; If you require assistance with the operation of the product, its features or specifications please call the Philips Consumer Care Centre on 1300 363 391 in Australia or 0800 658 224 in New Zealand. Conventional lamps & tubes. Close. Discover our professional and consumer Philips lighting products. The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of this web site before contacting your dealer or Philips. Unless statutory provisions of applicable law provide otherwise, our obligations under warranty will be limited, at our option, to either repair, provide a replacement product for the defective product or to offer an appropriate refund for the purchase price for the defective product. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably … In this warranty: We Or us means Powermove Distribution Pty Ltd (authorised distributor for Philips brand Audio & Headphones), and our contact details are set out at the end of this warranty;. This product is specifically designed and developed for domestic use in normal conditions and operation only. For your home. You can add up to 50 Philips Hue lights and accessories to one Bridge. We or us means Philips Electronics Australia Limited ACN 008 445 743 or Philips New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; You means the purchaser or the original end-user of the Goods; Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and. 4 years ago. The warranty excludes, or does not apply: - If the proof-of-purchase has been altered in any way or is made illegible. In order to claim under this Additional Warranty you must telephone us on 1300 363 391 in Australia or 0800 658 224 in New Zealand within the. - The product serial number or production date code as specified on the product. **Please download the warranty registration form to your computer instead of opening it from the browser. Archived. This Additional Warranty is limited to repair, replacement or substitution only. in the intended environment). Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. Control your smart lights quickly and conveniently with the Philips Hue app. The heart of your Philips Hue system, the Bridge acts as a smart hub, connecting your devices to your smart lights. It is for my UK bought ones, anyway. For professionals. To obtain service within the warranty period please contact the consumer contact center via one of the contact methods indicated on this web site. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. For consumers. If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. Alterations in design and technical specifications reserved. Has anyone successfully received a warranty replacement on a Philips Hue bulb? (De)mounting and/or (de)installation, and labor costs are excluded from warranty, as well as broken materials, batteries and replaceable bulbs. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. ©2018-2021 Signify Holding. LED lamps & tubes. Make Christmas bright . Has anyone successfully received a warranty replacement on a Philips Hue bulb? The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data. The more you can see, the better you perform, the faster you react and the safer you are. Enter the world of Hue with a Philips Hue Starter Kit, which includes three Hue bulbs and a bridge. - For normal wear and tear defects, or by their nature consumable parts (e.g. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … Outdoor luminaires. The new outdoor range adds more flexibility to the Philip Hue system. In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other applicable law, we provide the following warranty against defects: 1. In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other. Indoor luminaires. Back Smart speakers. If you require service for products without production date or serial number on the product a valid proof-of-purchase is required. Warranty applies to Philips HID bulbs purchased in India with which a warranty card was included in the packaging or provided by the product seller. You means the purchaser or the original end-user of the Goods;. If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, where (depending on the product type) you may find a downloadable user manual, frequently asked questions, instruction videos or a support forum. This is not a complete statement of your legal rights as a consumer. non-stop use in a commercial environment. Equip your car with Xenon LongerLife bulbs and you can drive without the worry of lamp failures. Free delivery on orders over $100 for all orders placed via www.philips.com.au Contact us; About Signify; For professionals. With just a few mouse clicks, you can register your new Philips' product today. Sorry, your subscription to our newsletter failed. Learn about Wifi products Getting started Features Fix a problem Warranty and safety. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. For professional, Returns, Replace, Refunds and Cancellations. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. Posted by 6 days ago. Subject to the terms and conditions hereof, Signify as the manufacturer, warrant that the product is free from defects in materials and workmanship for a period of one (1) year after the date of purchase, unless a different period is stated in or on the packaging of the product and subject to maintenance of the product in accordance with the care and cleaning instructions laid down in the user manual. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. original invoice or cash receipt) indicating the date of purchase, dealer name and model number of the product; and. Goods means the product or equipment which was accompanied by this warranty and purchased in Australia or New Zealand. In order to be entitled to make a valid claim under warranty, you must present to us (or our representative) on request an adequate receipt of your purchase and the defect product for analysis. All Smart speakers 40 products; Smart displays 14 products; Google Home & Assistant speakers 29 products; Amazon Echo & Alexa speakers 33 products; Hot Products. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. Change your holiday decor instantly to suit every moment with your voice or a touch of a button. New Zealand: Our Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. Goods … All such repaired, replaced or substituted Goods continue to receive the benefit of this Additional Warranty for the time remaining on the original Warranty Period. For Domestic Appliances & Personal Care call 1800-102-2929. You are now visiting the Philips lighting website. … Professional products. 11. 5. … 2. Hue personal … - If the product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (e.g. 4. When your product is no longer within warranty, in some countries, you can contact the nearest authorized service center directly. Suggestions. Warranty Period. Philips Hue lights control for anyone in the home. If available, you can find the addresses of the service centers on this website. Free delivery on orders over $100 for all orders placed via www.philips.com.au Consumer products. Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-,Dictation product and Automotive Mobility accessories, Philips products are designed and manufactured to the highest standards and deliver, This document only applies to consumer products. A localized version is available for you. 2 x E27 bulbs – Edison screw fitting Wireless bridge Comfort and security dimmable warm white light 806 lumens (about 60W equivalent) Longer lifetime – up to 25,000 hours The Philips Hue range … You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Australia: Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranty period in Australia for the product categories mentioned in the heading of this document is 12 months, with the following exceptions: Thanks for subscribing to our newsletter! Philips LongerLife Xenon lamps allows you to drive with confidence thanks to a warranty that lasts up to 7 years. Dear customer, Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. To inquire service within the warranty period, please contact your dealer or the Philips Consumer Care center. - If the model number, serial number or production date code on the product has been altered, removed or made illegible. SmartThings, Nest, MyQ, August. It is best to provide a legible and unmodified receipt or sales invoice. in the intended environment). - If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly states that the product may be rinsed). This is not a complete statement of your legal rights as a consumer. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty. If you offer your product for service in Australia, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. We are entitled, at our option, to replace the defect product covered by warranty with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product in the event that a same product is unavailable. applicable law, we provide the following warranty against defects: workmanship or materials and none of your statutory rights or remedies apply, we will repair or replace the Goods without charge. Connect. It allows for free-of charge replacement of product (of same specification) in case of failure in non-commercial applications provided that the product has been handled properly and used for its intended purpose for up to 3 years from the date of purchase. Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and. … If, during the first 2 years from their date of purchase from the Supplier (Warranty Period), the Goods prove defective by reason of improper workmanship or materials and none of your statutory rights or remedies apply, we will repair or replace the Goods without charge. - If the defect is caused by abuse of the product or by environmental conditions that are not in conformance with the user manual of the product. If you require service but you lost your proof-of-purchase or the retailer is unknown to Philips (e.g. 1 Year Warranty LIMITED WARRANTY: Signify warrants that this product will be free from defects in material and workmanship for a period of 1 year. If you require assistance with the operation of the product, its features or specifications please call the Philips Consumer Care Centre on 1300 363 391 in Australia or 0800 658 224 in New Zealand. Home Luminaires Warranty Policy. Warranty policy; Connect. Hue bulbs, Hue Light strips, Hue Go, Hue Bloom, and all other Hue luminaires can be paired with Echo Dot, Echo, and Echo Tap only … 5 years ago. With Philips Hue, you can make your Christmas truly magical. For Air Purifier call 1800-103-1235 For Health Systems call 1800-419-6788 More from us. All rights reserved. Upon accepting your claim, we shall assist you with either returning the Goods to the Supplier for replacement or to the most convenient Philips Authorised Service Centre for your Goods to be repaired.In some case we may require that you return to the Goods to us (at the address below) for repair, replacement or substitution. And accessories to one Bridge * it is your own responsibility to ensure the! Hue Starter Kit, which includes three Hue bulbs and a Bridge Kit from Kogan.com please check the supplied... Longerlife lamps automatically come with guarantees that can not be excluded under the Australian law... 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