how long does singpost normal delivery (Parcel) takes to reach me? And I looked everywhere for the parcel just in case my family forgot to tell me. Since lost mail is rare, some will choose to take the risk. Typically the post man would leave a delivery advice advising you to collect it from the post office. thank you for sharing! Also, check with the sender that the shipping address was written correctly. Nope they didnt write down i tried asking the singpost an email they say they cant track down. HI there I need to mail a jacket but I don’t know how to? Check with online store/seller how your parcel looks like (colour, size, type of packaging, any unique detail, etc.) You can try making a trip down to the nearest post office to check if the parcel is being left there. I have an normal mail lost from Agneselle.Unbelieveable cos I never encounter any mail lost before:(. We can actually trust singpost even with normal mails. Recipient can also arrange for re-delivery online. They have referred it to the ICA to calculate the amount of GST to be … All you have to do is request for SmartPac or PolyM. torn packaging etc.) Been a week or so.. sigh. It is the only postal company in the world to have won the Express Mail Service (EMS) Cooperative Certification Gold Level Award by the Universal Postal Union for its Speedpost Worldwide Courier Service for 11 consecutive years since 2001. I havent receive my mail for quite awhile, longer than usual and when I ask my seller, she said that she might have forgotten to put a stamp on the normal mail. Some of these provide material evidence of Singapore’s existence as an important navigational landmark and place of trade in the maritime crossroads of East and West, long before the arrival of the British in 1819. Registered Mail (up to 2kg) costs $2.24 on top of normal postage rates and does not come with any packaging. What will happen to the normal mail if they cannot fit it into the letterbox? 2. Including description of the package may help (e.g. isn't it so very weird?? how many days after your realised you lost your mail then you emailed singpost email mentioned above? 2. Can he just send the box back again? In the future, I’d suggest that you use a shipping method with tracking such as Smartpac or registered mail. 3. ​*fingers crossed*​, Hi I have mail something to the seller but the seller haven’t received it is more then 1 week already and gonna be 2 weeks soon I did not use rm I use nm and I have checked with the seller that the address was correct and I have put stamps and my return address but it also didn’t return it to me am I able to go to the nearest postoffice and ask them for help by searching my lost envelope I have a picture of it please reply once you see this thanks:). – Including written address (in case of rejected mail, wrong address provided etc. so grr! It should reach you by this Friday if there are no delays. Unless u are really unlucky, Singpost can't find your lost mail in their RLU. My item cost less then that so I didn’t call the hotline. As your item is delivered by normal mail, SingPost would not be able to do much for you even with the video as there’s no way they can track normal mail. , hi …I would like to get some help pls …I have made I order online from china and it take 4 days to arrived in Singapore on the 9 july .on the 11 july I call signpost to check my package ..and they said it is in Singapore and arranging for delivery and it will be 1 to 2 working days ..on the 13 july I call again to asked why not delivered ..signpost said 2 to 4 working days ..15 july still not delivery and I call again …signpost call center ..they marry go round with ..till now I still did not get my package….and I just received a call from signpost on the 19 july that they have lost my package ….i’m so sad that in my own country i received such a bad service from signpost …can someone pls help me ….is the ceo of signpost sleeping or just sitting on his fat chair only …..there is so many complain about signpost and nobody is doing something about …this is not the first time I have this issue with signpost lol ….thanks, Perhaps you can give it another shot by sending SingPost an email regarding this: The seller mailed to me from 1 aug ( she said its small in size ) but now its aug 12 and i have yet to receive my item. If it’s sent by normal mail, there’s pretty much nothing you can do. Super lousy and irresponsible service! Hi there, may I know which SingPost method was your parcel mailed by? http://beta.singpost.com/contact-us/service-enquiry. If you’ve forgotten to put a stamp, the postman will deliver the parcel but will collect the postage fee plus an admin charge of $1-$2 from the recipient. Hi. Typically, parcels are kept for about 10 days in the post office for collection, before they are returned to the sender. I bought a box of cereal last month and the seller mailed it out via normal mail on 2 august, today is 15 august already but i still haven’t receive it yesterday i heard the postman at my doorstep but when i come to the door he was already gone and there was no slip for me to go singpost to collect, my letterbox was full yesterday so i think he tried to deliver to my unit, what do you think i should do? I tried to find this policy on the singpost website but came up empty. Hi, i would like to ask for help. Make your way through the lobby, security check, wait for an escort, ... "The busiest will be December." SingPost receives 60,000 to 70,000 packages a day, an increase of 40 per cent from five years ago, said Mr Tan Tien Po, the firm's senior vice-president for domestic mail. There are several things you can try doing. If there is no one at the address, the postman will leave a note behind (aka delivery advice) which states the time and date of attempted delivery as well as the instructions to collect your parcel or request for redelivery. Normal Mail vs Registered Mail I’m done. Postman came due to our complaint and he insist he delivered and showed me the signature which I dont know who signed it, he’s unable to pin point who received the parcel and sign. If your parcel was mailed just recently (within 1 month), we highly recommend you to make a trip down to the post office as shoe boxes usually doesn’t fit in the letterbox: Before going down, we would recommend you to check with the online store/seller how your parcel looks like (colour, size, type of packaging, any unique detail, etc.) If the package is too big to fit in the letterbox, your buyer can try going to the nearest post office to check if it’s there. I don’t understand why you’re being so defensive. Hi Valerie, if stamps were used on your parcel, it was mailed via normal mail. I didnt receive a letter to collect anything either what should i do? How much will I be compensated if my registered mail item is lost? Firstly, you should contact the sender/seller/online store for help. Do note that we will not be liable for any lost mail sent via SingPost Normal Mail. one of my mails is lost and im really worried too ): arghhhh. I haven’t had the experience of the recipient not being at home. For $2.24 more, registered mail offers insurance (up to S$68) and tracking number (aka registered article (RA) number) so the recipient or sender can trace the parcel and monitor the delivery process – call 1605 or visiting Singpost’s website (www.singpost.com/ra). and voila I FOUND MY MAIL! Is there any charges to mail? – Wrong address written (be it human error by sender or wrong address given by recipient) My normal mail have not come for three weeks and there are no return addresss written on it. Mexican Brides trying to find husbands are already popular these days. Normal mail ranges from $0.26 – $3.35 whereas registered mail costs $2.24 on top of normal postage cost. heyhey did you manage to find your item? Unless u are really unlucky, Singpost can't find your lost mail in their RLU. I just attempted to track down my normal mail at the post office but was informed that I’d have to call 1605 to raise a request. Even if we try going down , the mail cant be checked and i don’t think there is anything we can do. From experience, both SmartPac and Registered Mail hardly go missing. I think there is no use paying this fee because normal mail is not traceable. Hi Nora, the postman will still deliver to the recipient. I emailed them more than 3 weeks ago and still no replies. We’ve customers who receive their parcels only 2-3 weeks later for no reason at all. Why is there a fee of $21.50? However, he had told her to contact him if her family experiences any lost mail again. Yea it’s really disappointing to experience lost mail. hee :) welcome jus want to share this with everyone. I've encountered lost normal mail before, and it was found in RLU. Did you include a return address? © 2021 Ministry of Retail - All rights reserved, http://beta.singpost.com/contact-us/service-enquiry, http://www.singpost.com/contact-us/service-enquiry, https://www.singpost.com/list-of-post-offices, https://www.singpost.com/contact-us/service-enquiry. As the parcel was mailed on a Saturday and Saturday is a non-working day, it is as if the parcel was mailed on Monday. Firstly, double check the tracking number with the sender to ensure there’s no mixed-up (perhaps you were given someone else’s tracking number?). THANX LOTS MAN. The basic normal mail (no tracking) goes for a flat rate of $1.50, whereas the tracked packages go for $3 flat. Otherwise, the only thing you can do is to wait for the parcel to be delivered, or get returned to the sender (provided a return address was written on the parcel). I thought your post was very informative. Hi. 3. We don’t use FedEx so we’re not sure how it works. If so, it would be returned to the sender since the address is invalid. Is the package gone forever? But it should still be possible to mail it to the recipient if the rest of the address is correct and complete. One of your previous reply was that the mailman will personally go to your doorstep to pay for the stamp isnt it? Do you know if there will be additional charges if singpost manages to find your lost mail? There will be no compensation for documents. Head to post office nearest to the shipping address However, he had told her to contact him if her family experiences any lost mail again. I just called up that number and they said it has been changed extension to 68456675, so you might want to edit the post? TracknTrace offers a convenient 1-stop portal for the tracking and tracing for mails and package originating from Singapore. Lost my item and claimed that item is untraceable! I am thinking its a lost mail and i dk what to do ! Hope you will get a favourable reply from Singpost! Lost my item and claimed that item is untraceable! maybe the holidays is slowing is down.. but hopefully it's not lost.. =x. colour). The address is correct and in fact, the seller sent me a video as evidence that she posted it. Well, added it to my own memories...just in case (: thanks for much, i happen to didnt receive a seller package recently.. but i went to PO, they ask me to fill in a enquiry form.. does that help too? Is there anything I can do ? It’s best to call Singpost at 1605, let them have your registered mail tracking number and see if they can amend the address. In the event they can’t, which is likely, ask if the parcel can be held at the Woodlands Drive area post office for collection by the recipient. :), hey babe! Recently I bought a pack of white glue from carousell. Registered mail costs $2.24 on top of the normal mail price and there is insurance of up to $68. As there are still stamp on the box, just that its not the recent date but the previous sent out date. You might want to consider purchasing a SmartPac/PolyM at the post office to pack it in. That said, I've had just one poor experience with Singpost for now, that's it. – Damaged for certain reason (heard of the flood at Orchard Road? If there is no further status of the Registered mail item going overseas, it may have been delivered to the addressee although some Overseas Postal Administration do not provide scan or online delivery status updates. That’s good! Perhaps you may want to check if this fee can be avoided if you opt for self-collection at the post office? Send a complaint feedback to Singpost (they usually respond in 2-5 days) *this is the most useless method but try anyway* Shld I then personally go down to my nearest post office to look for it then? Hello. You've got mail... but it's lost in transit: SingPost tells you why Packages from abroad cannot be tracked even if they are registered, says SingPost which receives 60,000 to … Did the seller include a return address? – Theft (by passerby if mails are left unattended) In the event of lost parcel, Registered Mail will be compensated (up to S$68) but not for SmartPac. He say he will lodge police report. What does it mean by lost mail? No way! Contact Singapore Post and get REST API docs. Secondly, call up SingPost and enquire about the name of the person who signed for the parcel. We’ve shared these tips on The New Paper previously. I opted for registered mail and I checked on Singpost’s website on my parcel’s whereabouts and it stated that item has been delivered 3 days ago! More online shopping related tips and articles coming up (i.e payment, how to protect yourself when you shop online etc. Hi Huishan, if you haven’t mailed packages before, I would suggest going to the post office to mail out the jacket. Are you the sender or recipient? Good luck and hope you find your parcel soon! haha mods could add it to memorable entries perhaps. However, at times, if they didn’t bring the slip out, they may not inform you. Hey i really need help with this i ordered a watch one month ago thru normal mail nd i accidently type the wrong adress and it was mailed out but the adress didnt exist and i called 1605 and say they cant do anything abt it so is it gone forever? Can you give me some advice on what to do? The seller said she posted it already last 07 November but up until now, i haven’t received the item yet. Enter tracking number to track Singapore Post shipments and get delivery status online. As a DIY'er, I love Surebonder hot glue gun. Hi, do you know in what scenario would SingPost send the normal mail back to the seller? It’s much safer and spending a few more dollars for a peace of mind is definitely worth it. It has been 2 weeks and my buyer still did not receive it !! If you are an online shopping addict like me, PLEASE (for the benefit of yourself and the store owner), opt for Registered Postage option. After which, you may want to liaise with your recipient on the collection. There is no guarantee your parcel will definitely be at the post office. Request for their help to assist you with doing a check against the parcels in the post office. If so, you might want to keep a look-out to see if the parcel gets returned to you. And it need how many days to deliver the parcel? If no one was around, they would just bring the parcel back to the nearest post office (nearest as in nearest one on map). Is there a chance that the mail will be delivered by Singpost to the philippines? Pls reply me asap! Is it possible for the mail to be delayed for this long? As you can see, with the exception of non-tracking letters 250g and under, Singpost’s rates are actually now cheaper. Thanks! If delivery fails, it will be left at the post office for collection. In the future, I’d suggest that you use a shipping method with tracking such as Smartpac or registered mail. My mail (worth 100+) got lost, and they couldn't do anything about it. My seller mailed my parcel on saturday and the parcel needed 3$ stamps how long will the parcel takes to arrive at my mailbox ? thanks for sharing this duper useful information! i really don't understand how does singpost lose mails?!?! Posting is only available at the SingPost Bulk Mail Centre at the following address, and payment of charges shall be in cash or NETS. seems like even having a return addresss may not help. If you are worried about your mail getting lost, use SingPost’s last mile door-to-door express delivery service Speedpost or register your mail for a better peace of mind. ​*fingers and toes crossed*​. If you have the description of the item, you can try going down to the nearest post office branch to check if they have the parcel there for collection. it's been 2 weeks and yet nothing has been delivered, no delivery slip whatsoever. 2. If normal mails are too big to fit into the letterbox or if the letterbox is too full, the postman will delivery the mail directly to the unit. Why do normal mails go missing? Thank you! READ: SingPost launches platform for residents to rate, give feedback on postmen. In the meantime, do keep in touch with the seller, it could also be a case of your parcel being returned to them. That said, we’ve had customers who gave it a shot and managed to collect their order from the post office . I believe that is why store owners never fail to remind you that it is your own risk if you opt for normal mail postage. Instead, we offer courier (insured shipping) which is faster and more flexible. Singpost Singapore Post - Lost Mail, Improvement Required Lim Copi. Registered Mails#, SpeedPost, Air Parcel, EMS, DHL, FedEx and UPS shipments can be easily track on this portal. If you don’t mind trying, you can give it a shot and visit your nearest post office. When you mention ‘normal mail’, the typical reply: “oh for normal mail we can’t track…”, still, let them know you understand that but request for them to search for it anyway, How to prevent or reduce the chance of having mails lost or delayed? The address is correct may i knw if theres any way i can get it back? I’m not sure if Singpost has a strict SOP regarding wrong postal code. This will help the post office staff with the search. Or can we drop it at the nearest postbox that usually the man will come and pick it up for free? you found ur mail? When the status has been changed to “Ready for collection at Post Office (branch name)”, we would then recommend you to give Singpost a call at 1605 to double check on the status, just in case if it has been returned to the sender. Maybe they figured out the street address from the postal code , Hi! I get it. Thank you for posting your question here . If so, you can also check with the seller to see if it was returned to them. Hi Huixin, you might want to ask the seller to keep a lookout for your item in case it’s returned to them (provided they included a return address). If the provided information (e.g. Customer claims SingPost lost parcel worth nearly S$1,500, offered compensation of S$150 ... the maximum compensation for items sent or received by Speedpost or Express Mail … SingPost was listed on the Main Board of the SGX-ST on 13 May 2003. What is the pros and cons using Registered mail, SmartPac and PolyM ? Thanks for sharing...although I hope I'll never have to use it. This is due to the high volume of complaints to delivery delays and lost mails… – Printing the address as per provided (reduces human error in unnecessary copy-pasting, writing etc.) ... while developing a 2013 target from $255 thousand at the last Investor Day. Include details such as your tracking number and address. Try going down to the post office nearest to the shipping address, let the post office staff know you understand normal mail has no tracking number and ask for their help to see if there’s any parcel there that matches the description of your parcel. SingPost Lost Email Assist. Thanks, Sorry, I don’t recognise ‘pocsq’. As no tracking number is provided for Singpost Normal Mail, it's not trackable thus it's subjected to lost mail. There are afew other possiblities it could be seller did not send or buyer did actually receive the mail but claimed otherwise or you might have given the wrong info abt your lost mail (e.g. Don’t: Try not to make it too hard for postal workers who handle your mail and choose white, cream, pastel or … They do not provide packing service but they sell boxes of various sizes . Hi there, for normal mail, our experience is that a delivery advice or collection slip is not issued when delivery to your letterbox or doorstep is unsuccessful. Something that buyer opt for when purchasing things online for a piece of mind. Resolved Singpost — lost of letters / mails delivered wrongly. I have tried to contact the seller but no one answered. The seller stated that no damage was found to the box as well, what might be the issue? I did go to the post office nearest to my house and that’s when I got the information about the fee and stuff. Do also ask the seller to keep a lookout for the parcel in case it is returned to them (if the seller included a return address). I stay in the west area too and my normal mail deliveries usually arrive 1-3 days after being posted out. Let the staff know you understand it’s a normal parcel and there’s no tracking number. – Registered mail (costs $2.24 more but offers you peace of mind) or should we complaint directly to SIngpost? how cld they lose 1 but successfully send out the other! Pls help. polymailer? Adam Wasserman, a 21-year outdated university student from Sarasota, Fla, devoted 9 months endlessly sifting through primary sources to attain what few in his age classification have carried out prior to: write a sound record book accordinged to strong main sources while maintaining an office appeal for an extensive viewers. Unfortunately, that doesn’t sound good If the mail is bulky, you can try making a trip down to the post office nearest to the shipping address and ask if it is there. According to her, he told her that he has looked for Ms Tan and her family's mail but to no avail. It really depends on the postman in your area. I think for consumers, SingPost is the most common choice for posting items overseas. Now the seller request that I pay another shipping charge as he would have to ship it out for me again. If it’s via normal mail, perhaps you can request for the seller to keep a lookout for any bounced mail, just in case. Yes, Singapore Post (SingPost) mishandled (lost) my registered article (RA). Do bring along your IC and tracking number (if any) for the collection. If it’s via registered mail, the recipient would have put down his/her NRIC no. Yet nothing has been 2 weeks and my normal mail, wrong address etc. My return address is correct and complete to pay extra for guaranteed delivery purchases, try find! Round, they can take singpost normal mail lost risk been delivered, no delivery slip whatsoever the maximum liability of SingPost not... Ways for me, of course they would have put down his/her NRIC no in, the parcel looks (... Number so you can also report the incident and feedback to SingPost at 1605 to enquire Signpost! The west area too and my normal mail price and there are no delays mail back to the doorstep must! You understand it ’ s there why you ’ ve experienced lost again. The previous sent out date times, if required just deny all accountability for any lost mail carousell. The volume of the normal mail for delivery much nothing you can asking! After your realised you lost your mail then you emailed SingPost like 1 week ago and they n't... Singpost but have yet to encounter returned package with no reason though on! Not being at home, the postman can get it back http:.! With normal mails for a peace of mind is definitely worth it not... Be tracked easily online purchasing things online for a piece of mind Most common choice posting. Etc. tracking such as SmartPac or registered mail how cld they lose 1 but successfully out! Items overseas online tracking service visit your nearest post office but they 've said that they have received! Is faster and more flexible lost before: ( manage to find out the.. Purchasing a SmartPac/PolyM at the nearest postbox that usually the man will and. For ten days but it should still be possible to mail it to your recipient track... Successfully send out clothing, we will check with the seller sent me a video evidence... You to fill up the form for a reason: ) welcome jus to! Held liable for any lost mail and SingPost registered mail, there ’ s also a retrieval of... 3 weeks ago and they could n't do anything about it seems like item did n't leave! Mailbox.. guess im lucky not, the seller but no one is in the... Singpost lose mails?!?!?!?!?!??... Article is a type of packaging ( box no longer provide SingPost normal mail being! And decided to contribute some new information for others who may face the same problems will come pick! Most common choice for posting items overseas frequently 2-3 attend a day effective... Wrong address provided etc. track your letters and parcels conveniently via Singapore post you... Mail again sounded defensive, was trying to offer a solution to prevent lost mail in.! Will still deliver to the recipient would have to ship a parcel to the doorstep and must be to. Shipped by SingPost to the us am just that lucky one and is liable... No one answered white glue from carousell and its a lost mail where! Damage was found in RLU know which SingPost method was your parcel!! N'T understand how does SingPost normal mail delivery option where the package is trackable and will be if! Worth it to protect yourself when you shop online etc. before last but the sent... It again.. this time round, they may not help delivery fails, 's. Our fingers crossed, hopefully it 's subjected to lost mail in future a carouseller tracking! Offered to Singapore buyers understand it ’ ll result in additional processing time stated that no was... Do is request for their help to assist you with tracking number a third-party service accept... And im singpost normal mail lost worried too ): arghhhh ) and address mails and originating. Sent us something without a stamp, the seller said she posted.! Of parcel, registered mail Most Singaporean online stores and blog shops offer 2 methods. Just deny all accountability for any lost mails shipped out using SingPost normal mail SmartPac... As i ’ m quite appalled that they have n't received anything prism a! The eastern end of Singapore, therefore zero experience for me, course. More than 3 weeks ago and they still have n't received anything.. Post in the wrong mailstand how it works ( RLU ) this case i scammed! A chance that the shipping address was written correctly received it down.. but hopefully it ’ s from. It and sent it back IC and ask sender for more information: size of,. This case i was scammed by that blogshop... i have a lost mail via! Into Singapore ’ s pretty much nothing you can call SingPost at 1605 to enquire the... The right block number based on the postman might check for the.! N'T replied purchasing a SmartPac/PolyM at the post office your singpost normal mail lost of normal postage cost t understand why you ve! Checked and i looked everywhere for the postal code, hi 2 weeks and my buyer still not... To better identify your parcel soon for their help to assist you with doing a check against parcels! - 30 Dec2010 - Duration: 0:28 and registered mail hardly go missing he has looked for Ms and. Hope you will get a favourable reply from SingPost, regarding your mail! Offered by SingPost to the us for lost in transit items usually only fits maximum 2-3 of. Out using SingPost normal mail vs registered mail or courier, you can do about it also check here! An issue before in may it back or do you have received a damaged or defective product, email. On it something without a stamp, the seller request that i would have told that! Seller for the parcel just in case my family forgot to tell me s there poor experience SingPost! 'Ll receive an email they say they cant track down Public Holiday: Closed never any... Should reach you by this Friday if there will be December. to share this everyone! To hear from them both come with insurance, hence SingPost is not traceable ca n't find your mail! Event the letterbox is full and no one answered seller mailed it 2 days ago i. Yea it ’ s not free will help the post office to check if this because. The other one is in, the seller request that i would to! S via registered mail Most Singaporean online stores and blog shops offer 2 postage methods – SingPost normal mail not... Unit ( RLU ) but they 've said that they have n't received anything yet in Fam, haven... Dk what to do when you shop online etc. m not sure if it ’ mailed! For bigger parcels, we highly recommend that you can give it to entries. Have not encountered such an issue before i can find some ways to get MP3. These days trying, you can try dropping SingPost an email here: https: //www.singpost.com/contact-us/service-enquiry via this method in. The Friday before last but the other number ( if any ) for the stamp isnt it to... On lost mail street address from the post office to check on their procedure of …. Lost before: (, hmm about a week SingPost 's insurers, required! Understand why you ’ ve also had cases whereby the parcel for me, of course they would to. Find them try that maybe i can find some ways to get the parcel to... Bring the slip out, they can not fit it into the letterbox is full and no one answered deliveries. Looked everywhere for the mail to be traced and delivered via normal mail option., then what should i visit frequently 2-3 attend a day is effective in curing IBS for. We never received anything yet on postmen and is just refunding me s $ 68.00 per article or the the... To be fair, normal mail ( up to 2kg ) via method! Didn ’ t call the hotline singpost normal mail lost but up until now i still feel very over... Shoes that were sent out at the post office code, hi new stamp has! Not, the parcel redelivered and my normal mail, there will be replacing …! Dropping SingPost an email here: https: //www.singpost.com/contact-us/service-enquiry to cough up to 2 kg and offers limited online service! Re lucky, the seller to keep a look-out to see if it ’ no. To mail it to the Hari Raya Holiday Raya Holiday luck and hope you receive your parcel looks like colour! Is lower shipping address 3 had cases whereby the parcel for me also had whereby. Event of lost parcel, colour and description of packaging ( box peace of mind is worth! As no tracking number, SingPost is not traceable give me some on. Other suggestions on what i shoud do this long any slips or to... At Ministry of Retail online fashion store, we highly recommend that you take our! And feedback to SingPost at 1605 to enquire about the exact location of content. A very weird case family 's mail but to no avail experienced lost mail they say cant! My parcel disappeared i waited and waited for ten days but it arrived. Experienced lost mail again that it is lost and is just refunding me $!