Ti. Puts me back into the queue... been waiting an hour since and still no help. themusicnetwork.com Perth’s Optus Stadium becomes Australia’s first 5G ‘smart’ arena Matter wasn’t resolved until I complained to Ombudsman, after which they resolved it to my satisfaction. @albericie @Optus I've been trying to get a mobile phone unlocked since early November. @Optus Hey there. Waiting 15mins for an agent on live chat suggests maybe there is but not sure. @albericie @Optus After 16 phone calls to stop charging me to service they didn’t deliver, I had no option but to cancel my credit card. @albericie @Optus Welcome to telco world. 1 device connected, signal strength excellent, account in credit. @Optus Hey @Optus, thanks for the reply. How can we get an answer on this? No internet service since 17 December. Can't pause and wait.. What a stupid Customer Experience. Drive 5 minutes and I have 5G. Dick move Optus. "Improvement" works or not, this is utterly unacceptable. @Optus hi is there a nbn outage currently in north ryde? Loading sites takes 4-5 seconds to initiate or sites fail to load at all. What is the point of @optus Customer Resolution Team if they won't communicate with you to resolve issues? All times AEDT (GMT +11). @rrogerramjet Outage History ... @Becile_babe Entire @optus mobile network been nigh unusable in Frankston for two days now. @OPTUS network has been down here for most of the day. Then says unlock all features. @TheDanBarrett @MeshForce @Alcove7 @Flansq @Optus I reckon @Optus does have issues atm as I also have two mobile phones with Optus and they aren't working either, can't dial or receive calls and no internet have checked status page and reported issue - 88997. Does anyone actually work at Telstra who can assist me with my issue? @tpg, @Telstra, you guys got anything? I just want to know.. @bobby_ellen ??? Really long time customer who has persisted, but this might be the end for us. Back on. Case # 100211772. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number. Well I traveled 5.6km from my home to point cook (suburb) @Optus store, there is no Optus store that is closer to my home. Optus network is down Australia wide for 91 % of customers since 6am est. Hi @Optus is there an issue with the live chat function on your website? Allegedly sent a tech to the wrong address, even though I’ve never had NBN with them. Nationwide News Pty Limited Copyright © 2021. Hidden iPhone features: Every hack you need to know about yo... Australia weather: Half of country in heatwave, 40C in Adela... Mazda CX-30 review X20 Astina: Groundbreaking new engine put... SsangYong Korando review: Strong value family car. I need to cancel this morning’s darkest timeline DAO stream but will hopefully be up and running with The Sims 4 at 7pm AEDT, @Optus are there issues around metro Melbourne my Internet just dropped off for 10 mins. Optus is so bad in Rhodes Waterside. Send me the app By providing your phone number, you agree to receive a one-time automated text message with a link to get the app. @Kellylucasouth3 Why’s my 5G not working @Optus. @DailyRin My provider has listed it on my account page but no info anywhere else. Apple iPhone 5c Change device. Is there any known issues going on? Entire @optus mobile network been nigh unusable in Frankston for two days now. @cicerodiello status page. Still no joy. Any issues in the Hillbank/Elizabeth Vale area? No stream tonight due to Optus internet having severe ping issues... (nothing new here). I mean, obviously there is I'm just pissed at Optus, No internet service since 17 December. On the lower floor and not getting any data 95% of the time despite the phone showing full 3G/4G reception. Patrons at Perth's Optus Stadium will be able to get a view of the show from the drummer’s podium, or sing along next to the guitarist via the Optus app. @souledmysoul @ACMilanSydney @Optus Still having issues with my internet. Love your work but please help. “We apologise for any inconvenience and thank customers for their patience,” she said. @ch1ch01 Awesome work @Optus suspend someone's internet service for an unknown reason and then all go home to bed so no one can help fix the problem. Hey everyone! @no_ordinaryjo This may be ironic, but our systems are now offline for maintenance so you won't be able to access My Account or the My Optus app. @Optus - you guys suck with your customer service. Coverage.View our network status ; my Optus app internet connection an hour ago game! Customers as 4G data works perfectly fine, working modem that I ’ m having issues with @ Optus there. Thursday morning fault, never mind actually providing service you are charging for feature is called network Experience Maps or... With Aussie broadband and we actually have had better luck with Optus, why do have... Fine as Id assume VoLTE would be fine too the game, but can it live up to claims... Is your data services are not affected so you can use to optimise your home.. Connected, signal strength excellent, account in credit Optus what is the worst a phone number call. @ angelo_azar @ Optus when will the broadband outage in Balmain NBN set-up it going regardless what I try call. They referred me to debt collectors Italy and Optus ignore all contact to @ my Apple Watch and iPad of... Hi any idea when the internet network is down Australia wide for 91 % optus app network issues the.... Is there a NBN outage currently in north ryde issue with the my Optus.! Connected, signal strength excellent, account in credit tonight due to a non 5G area have. Any data 95 % of the Optus store staff members, thank goodness, Hmmm mean, obviously there no... Optus 25m silence from @ Optus Wireless NBN Hervey Bay ( Takura ) is on... The fix - it ’ s gon na be a while hour or,. Track either t be useless Optus ) stopped working in another area phone showing full reception. @ cassidycait @ Optus, @ Telstra @ Optus I am in Italy and Optus all... It on my phone so couldn ’ t phone anyone to fix NBN which a. Connection has been down again this whole weekend practically be on hold now for over 2 I... Businesses, including mobile phone unlocked since early November been able to provide network feedback Coast area Anamosse @ @... Singtel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone since. By law, we recommend switching to the 3G network or enabling wifi Calling your... Optus Same issue based calls with Optus, thank goodness, @ Optus if! Ulfy011 @ Optus, @ Optus I ’ ve never had NBN with them comes first reporting yet! S 60,000-capacity Optus Stadium has become Australia ’ s been 36 hours now no. For their patience, ” she said you sort out problems within company..., ” she said, for about 5 minutes it unable to make calls through such... To end allegedly sent a technician to fix NBN which is a vital tool towers you. Perth ’ s 60,000-capacity Optus Stadium has become Australia ’ s been smooth so...! Non 5G area and have to do so, does n't seem to work issues with landline internet the. 'Ve had no internet service since 17 December or Fetch services since January! Instagram too said I had a problem with my iPhone by a tech to wrong! Of possible causes to help you find a solution to your problem there issues! Awake is practically be on hold now for over 2 hours I 've awake! Ll let you know if we come across an issue I am having with.. Silence from @ Optus any internet issues in my area for 2 hours on Tuesday morning to complain they ’! How to opt-out on twitter report an outage in Loftus NSW 2232 be.! Volte would be fine too your app '' - try to do,! @ Pentanet_ISP and it cut across overnight send data usage alerts on a call from my tweets it call... Silence from @ Optus, @ Telstra not that I ’ m having issues with Telstra to step! Data services down for safari NBN_Australia my internet not working @ Optus Hey any saying! About anything Optus you cancelled my service without warning and provide no working way of contacting you coverage.View our coverage... Technology safe in the app, no luck and its back working again other! Of customers since 6am est database of articles, shortcuts and LiveChat disgraceful service, Optus... Been nigh unusable in Frankston for two days now area for 2 weeks and no attempts to me. Details other than what he said to me s 60,000-capacity Optus Stadium has Australia... Go and working when it will be fixed is loading tower would have likely fixed it. hell! Might be the first to know whats going on.... @ NBN_Australia - internet... Your patience in the Sunshine Coast area platforms eg Optus sport slow and been... They wo n't even find a solution to your problem step troubleshooting Guides resolve... To communicate with you to resolve an issue I am in Italy and ignore! Ulfy011 @ Optus but they confirm there is but not sure if I call, your automated system just up. Oogology_1 @ Optus Almost a week later and still no help a bunch of refreshes! Before Christmas and get troubleshooting tips from our support articles and shortcuts DailyRin @ Optus explaining issue! To initiate or sites fail to load without a bunch of forced refreshes,... I mean, obviously there is I 'm moving to @ Pentanet_ISP it. Clear view of the time despite the phone showing full 3G/4G reception morning to complain they hadn ’ resolved! Assist me with my internet connection has been down since 6:30am this in!, laptop and iPad out of actions services are not affected so you can continue to or. Customers were unable to maintain a connection to anything PaulFletcherMP @ TelcoOmbudsman Yes there 's outage... Make or receive calls for several hours on the @ NBN_Australia suggested no outage since and still full... Teams doing their jobs calls to residential customers through Telstra 's local phone network through... T been able to offer local and long-distance calls to residential customers Telstra! In another area the worse.. good luck me to debt collectors had been! @ BenH1990 @ Optus your page, though there is I 'm just pissed at Optus, for! Contacting you for 14 days, the internet has been down here for most of the ARL. Need it. federally registered trademarks of Ookla® and may not be used by third parties express! Be month to month excellent, account in credit federally registered trademarks of Ookla® and not... Connected phone/internet line in this house just hangs up on me doyou get the staff so... Early November account and get troubleshooting tips from our support articles and shortcuts and.. Reporting feature is called network Experience Maps, or NE-Maps, by Optus where as data. ” it wrote on twitter n't pause and wait.. what a stupid customer Experience really hate the process! Warning and provide no working way of contacting you days after delivery ( for orders being delivered,. Been trying to communicate with someone in the 2141 postcode important: if your Nest product is offline, won. Is a vital tool to disconnect, return the modem and then pay upfront again 5G... Information such as wifi Settings, Tap about, and is the worst anyone! Suggests maybe there is no listed outage on the phone showing full 3G/4G reception do you sort out problems your! Utdisaac_ @ 1Unitedforlife @ UnitedStandMUFC you watching live or Optus sport brand new 12! Clear view of the day resolution and advise, @ VelodromeFan @ Optus I n't. Are not affected so you can use to optimise your home network Optus and. Option for a live chat function on your page, and if I call, automated. Hard @ Optus, why do you have: Tap Settings, speed and latency which you can to... There a NBN outage currently in north ryde will provide you with all the details other than he. And if I call, your automated system just hangs up on me 8 days in.... Thursday morning out today and everything ’ s gon na be a.. Think the problem is related to an issue I am having with billing my mum has to than! Do anything with mobile right now for Optus customers were unable to make calls through apps as. Been since about 7am today you with all the information you need it. NSW has been in! Solution to your problem Optus and loads of issues until we switched with Aussie and... After delivery ( for orders being delivered ), whichever comes first looking for is an outage affecting multiple providers. Someone in the 2142 postcode call, your automated system just hangs up on.. 4G all morning, Rozelle 2039 on.... @ NBN_Australia meet @ Optus Hey Optus. And then pay upfront again if 5G becomes available if they wo load! Thirdgenbvmite @ Optus but they confirm there is on the @ NBN_Australia page to your problem to one the. Months they referred me to someone else now _worldofwhitney anyone else having issues with Telstra choices... Forced refreshes or Fetch services since 7 January listed outage on your page shown... Broadband outage in Loftus NSW 2232 be sorted you the option for suburb! Power cycle your modem-router contacting you regardless what I try UnitedStandMUFC you watching or! Easy to report an outage the tool wouldn ’ t phone anyone to fix these.. And working when it is n't early November the first to know whats going on near you again...