Correspondence address. Read verified Interactive Intelligence in Contact Center Infrastructure (CCI) from the IT community. In October 1994, Donald E. Brown founded Interactive Intelligence in Indianapolis, Indiana. Compare verified reviews from the IT community of Interactive Intelligence in Contact Center Infrastructure. Interactive Intelligence and Microsoft are working together to provide companies with solutions to manage their customer's experience. By embedding Lync into the Interactive Intelligence contact center agent desktop, it can take full advantage of Lync's ability to provide presence status information of workers throughout the enterprise. PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features. Lead Builder Adapt uses cookies to enhance your experience and help us better understand how you use our website. Under the agreement, Interactive shareholders will receive $60.50 per share in cash, representing a premium of 36 percent to Interactive Intelligence’s … [28], In 2011, the company was ranked 8th on Forbes list of America's 100 Best Small Companies. Interactive Intelligence Advances Cloud-Based Contact Center [17], In May 2016, the company sold Acrosoft to Hyland Software. Choose business IT software and services with confidence. Don't have an account or not sure? SLI Technologies Inc. What is Interactive Intelligence's official website? Interactive Intelligence Group Department of Intelligent Systems Van Mourik Broekmanweg 6 2628 XE Delft, The Netherlands. Interactive Intelligence and Microsoft are working together to provide companies with solutions to manage their customer's experience. Since it is a novel way of combining existing concepts, now is the best time to get involved in the movement! With the Customer Interaction Center from Interactive Intelligence, you deliver an exceptional experience to every customer you serve. Contact center features: Multichannel routing, IVR, speech recognition, outbound dialing & real-time speech analysis. We deliver Cloud Managed Services, Data Centre, Business Continuity and Hardware Maintenance for organisations of all sizes. Scholarship Program Careers Genesys® powers 25 billion of the world’s best customer experiences each year. Interactive Intelligence – Interactions UK – an exclusive, inspirational one day event at London’s most iconic landmark: the Shard. [11][12], In March 2011, the company acquired Agori Communications, a German-based reseller of its multichannel contact center solutions. Actionable intelligence. Genesys. Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. Compare verified reviews from the IT community of Interactive Intelligence in Contact Center Infrastructure. Complete the form and we'll be in touch right away. FREMONT, CA: Interactive Intelligence Group, provider of software and services designed to improve the customer experience, is now offering its contact center and dialer software with the new CallScripter application.. Contact the IDI Sales, Customer Support, Billing Support, or Batch Support teams via phone or email with any questions. [9], In May 2009, the company acquired AcroSoft, a provider of insurance content management solutions. With a host of experts in the field of customer experience and engagement we bring you a full agenda with food for thought, insights and best practice examples. Craft a custom call center with apps and integrations. INTERACTIVE INTELLIGENCE AUSTRALIA PTY LTD (ACN# 093 451 953 A.C.N 093451953 / ABN# 97 093 451 953 A.B.N 97093451953) is a Proprietary (other) company from NSW, 2060 - Order a Credit Report from Information Brokers today to see the full credit profile of INTERACTIVE INTELLIGENCE … Interactive Intelligence, a global provider of software and cloud services for customer engagement, has received the Ventana Research 2015 Technology Innovation Award in the Contact … In 1995, Brown became the President and chief executive officer of the company. [5] The company had partnerships with Hewlett-Packard, IBM, Microsoft, Polycom, and Salesforce.com. This platform could be delivered as either a premises or hosted cloud computing offering. Messaging. To learn more about the cookies we use, see our. [29], The acquisition of the company by Genesys in 2016 was noted as the "largest tech-company acquisition" since 2013. These include the short-term success of PureCloud, the company’s financial performance, the importance of customer support and dealing with change. If you receive your Genesys solutions through a partner, please contact your … Marketing Artificial Intelligence. The company's unified IP communications solutions, which can be deployed on-premise or via the cloud, include vertical-specific applications for insurance and collections. Solutions that are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering. Unrivaled clarity. search Toggle navigation. [23] It hosted an annual gala and silent auction as part of its fundraising activities. Get Interactive Intelligence company's verified contact number +1*****555, web address, revenue, total contacts 791, industry Software & Internet and location at Adapt.io Get Interactive Intelligence company's verified contact number +1*****555, web address, revenue, total contacts 791, industry Software & Internet and location at Adapt.io 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS Interactive Intelligence releases enhanced multisite call routing software. [18], In August 2016, after the company put itself up for sale, Genesys agreed to acquire the company for $1.4 billion. Seth Potter ICR, Inc. seth.potter@icrinc.com 646.277.1230 Christine Holley Interactive Intelligence, Senior Director, Market Communications christine.holley@inin.com 317.715.8220 The company's core product offering was the Interaction Center Platform, which centralized multi-channel business interactions and business processes. Enter your corporate address and we'll get you set up. By continuing to browse or closing this banner, you indicate your agreement. [6][7][8], In 2007, the company developed and cloud computing solutions for contact centers. FAQ | Search for other Computer Software Publishers & Developers in Indianapolis on The Real Yellow Pages®. Blog As the leading cloud contact center provider, we are creating tomorrow’s contact center today with innovative call center technology and a commitment to outstanding service. It allows me to get information on potential clients from various sources, Blog | [22], In 2010, the company formed Interactive Intelligence Foundation, a nonprofit organization focused on assisting at-risk students. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS About Contact Us. [19][20][21] The acquisition was completed in December 2016 and all of the company's products and services were integrated with those of Genesys. Interactive Intelligence provides the most innovative contact center and IP telephony products and services available today. Choose business IT software and services with confidence. In addition to its software, the company provided add-on professional services, support, and education for its product line. Solutions that are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering. Enterprise REQUEST DEMO, Director of Product Development, Information Technology Manager, Manager, Development Group, I like the chrome extension. The contact center's migration from efficiency to effectiveness: understanding industry and business Dynamics as well as technology is key. Interactive Intelligence is in the industry of. Genesys® powers 25 billion of the world’s best customer experiences each year. API Contact Phone Number is : +1 317-872-3000 and Address is 7601 Interactive Way, Indianapolis, 46278, United States Interactive Intelligence, Inc. is a software company that provides contact center, unified communications, business process automation and services for organizations globally. Interactive Intelligence also offers scalable server virtualization architecture that provides dedicated servers for increased reliability, security and control. Get reviews, hours, directions, coupons and more for Interactive Intelligence at 7601 Interactive Way, Indianapolis, IN 46278. [27], The company was recognized on Software Magazine's Top 500 Software and Services Companies" list for 12 consecutive years. Integrations and apps. Correspondence address. Search for other Computer Software Publishers & Developers in Indianapolis on The Real Yellow Pages®. Our Data [2] PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. How many employees are working at Interactive Intelligence? Get reviews, hours, directions, coupons and more for Interactive Intelligence at 7601 Interactive Way, Indianapolis, IN 46278. Center as a service ( CCaaS ) cloud platform that manages customer communication with features. Solutions for contact centers 1995, Brown became the President and chief executive officer of the world s... Annual gala and silent auction as part of its fundraising activities novel Way of existing... Compare verified reviews from the IT community in 2010, the company had partnerships with Hewlett-Packard IBM! Software suite the IDI Sales, customer Support, or Batch Support teams via phone or email with any.. Provide companies with solutions to manage their customer 's experience their customer 's experience companies... 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